RETURNS + EXCHANGES

 

 

If you're not entirely satisfied with your DIMILOC purchase, we accept returns and exchanges within 7 days of receipt.  Refunds will be issued in the same tender as the purchase.  Please note that original shipping charges are non-refundable.

Please note that processing of returns may take up to five business days. Depending on your credit card company, the credit should appear on your statement within two billing cycles.

Please be sure to ship the package via USPS or with a carrier that can provide tracking and insurance. DIMILOC cannot replace packages lost during return shipment.

Merchandise returned after 7 days will be issued a store credit in the amount of the original purchase price. 

Exchange Policy

  • If exchanging for a different size, write desired size on the original invoice and mail the item to the address below.  The new item will be shipped to you at no additional charge.
  • If exchanging for a different item of equal value, write desired item including size on the original invoice and mail the item to the address below.  The new item will be shipped to you at no additional charge. 
  • Merchandise must be postmarked and returned within 7 days of receipt.
  • Merchandise must be in original condition, unworn, and unwashed.
  • Merchandise must have all original tags attached accompanied by original invoice.
  • Accessories cannot be exchanged. Includes but is not limited to earrings, necklaces, scarves, and bracelets.

Return Policy

  • Merchandise must be postmarked and returned within 7 days of receipt.
  • Merchandise must be in original condition, unworn, and unwashed.
  • Merchandise must have all original tags attached accompanied by original invoice.
  • Accessories cannot be returned. Includes but is not limited to earrings, necklaces, scarves, and bracelets.

Please mail returns/exchanges to:

Dimiloc

2300 Story Rd W

#165281

Irving, TX 75038